Follow-up and after-sales service
Because our collaboration is not limited to technical and commercial support, our entire team is at your service. Your contacts are accessible and available, because for us it’s a priority to establish a close relationship with our customers.
after-sales service and
personalised follow-up
Our offer goes far beyond the simple sale of single-use components or the design of customised assemblies. As your trusted partner, we offer a comprehensive range of services. We can help you integrate our Single-Use solutions into your environment.
Commercial follow-up
The sales engineer responsible for your case will be happy to answer any questions you may have:
- the use of Single-Use made-to-measure products and assemblies,
- your price list
- your terms of delivery…
Whatever your question, we’re here to answer it by telephone, e-mail or during a visit to your premises.
Quality control
Our aim is to provide you with the product that meets your expectations and to keep you informed of developments.
- Would you like further quality information?
- Are you planning to set up a quality agreement?
- But did you encounter a problem during delivery or installation?
Our Quality department is here to answer your questions and deal with any complaints. To find out more
Customer Service
Do you have a question about order tracking?
Would you like to know the delivery time for an item?
Would you like to check and understand an invoice?
Our Customer Service is available Monday to Friday.
Maintenance services
We maintain certain equipment, such as monitors, welding equipment for hoses, pump casings, etc.
Contact our teams to find out more
Other Aseptic Group services
Technical
technical support
Regulatory
support
Training
Logistics &
Supply Chain
FAQ
Follow-up and after-sales service
We offer technical training tailored to your teams. We organise on-site training sessions to optimise the use of our solutions.
Our team of sales engineers provides full technical support. We provide user advice and remain available to optimise the integration of our solutions into your bioproduction processes.
Contact our Quality department as soon as the problem has been identified. To do this, use the form provided, available on our website on the Contacts page. Our Quality team will analyse each situation and propose an appropriate response.
You can either call our customer service department on 04 72 52 02 40, or send us a request by e-mail.
Your order will be delivered according to the availability of the products ordered and the desired delivery date. You will receive an ARC (acknowledgement of receipt of order) as soon as we have all the delivery dates in our possession.
Our offices are open :
- 8.30 a.m. to 12.30 p.m. and 1.30 p.m. to 6 p.m. Monday to Thursday
- 8.30am to 12.30pm and 1.30pm to 5pm on Fridays
Our logistics department (deliveries, carrier collections) is open :
- 8.30am to 12pm and 1.30pm to 5pm Monday to Thursday
- 8.30am to 12pm and 1.30pm to 4pm on Fridays
We are open all year round.